@import "https://fonts.googleapis.com/css2?family=DM+Sans:wght@300;400;500;600;700&family=DM+Mono:wght@400;500&display=swap";
:root{--cl-azul:#1a3cdb;--cl-azul-oscuro:#0f2499;--cl-azul-claro:#e8edff;--cl-violeta:#423dc5;--cl-blanco:#fff;--cl-fondo:#f4f6fb;--cl-verde:#16a34a;--cl-verde-bg:#dcfce7;--cl-amarillo:#ca8a04;--cl-amarillo-bg:#fef9c3;--cl-rojo:#dc2626;--cl-rojo-bg:#fee2e2;--cl-gris:#6b7280;--cl-gris-bg:#f3f4f6;--pri-alta:#dc2626;--pri-alta-bg:#fee2e2;--pri-media:#ca8a04;--pri-media-bg:#fef9c3;--pri-baja:#16a34a;--pri-baja-bg:#dcfce7;--est-abierto:#2563eb;--est-abierto-bg:#dbeafe;--est-en-curso:#ca8a04;--est-en-curso-bg:#fef9c3;--est-resuelto:#16a34a;--est-resuelto-bg:#dcfce7;--font-base:"DM Sans", sans-serif;--font-mono:"DM Mono", monospace;--radio:8px;--radio-lg:14px;--sombra:0 1px 4px #00000014, 0 4px 16px #0000000f;--sombra-lg:0 4px 24px #0000001f;--sidebar-w:280px;--header-h:60px}*,:before,:after{box-sizing:border-box;margin:0;padding:0}html{scroll-behavior:smooth;font-size:16px}body{font-family:var(--font-base);background:var(--cl-fondo);color:#1f2937;-webkit-font-smoothing:antialiased;line-height:1.6}a{color:var(--cl-azul);text-decoration:none}a:hover{text-decoration:underline}img{max-width:100%;display:block}input,textarea,select,button{font-family:inherit;font-size:inherit}.hidden{display:none!important}.sr-only{clip:rect(0,0,0,0);width:1px;height:1px;position:absolute;overflow:hidden}.card{background:var(--cl-blanco);border-radius:var(--radio-lg);box-shadow:var(--sombra);padding:24px}.btn{border-radius:var(--radio);cursor:pointer;white-space:nowrap;border:1.5px solid #0000;align-items:center;gap:6px;padding:8px 16px;font-size:.875rem;font-weight:500;transition:all .15s;display:inline-flex}.btn:disabled{opacity:.5;cursor:not-allowed}.btn-primary{background:var(--cl-azul);color:var(--cl-blanco);border-color:var(--cl-azul)}.btn-primary:hover:not(:disabled){background:var(--cl-azul-oscuro);border-color:var(--cl-azul-oscuro)}.btn-secondary{background:var(--cl-blanco);color:var(--cl-azul);border-color:var(--cl-azul)}.btn-secondary:hover:not(:disabled){background:var(--cl-azul-claro)}.btn-ghost{color:var(--cl-gris);background:0 0;border-color:#0000}.btn-ghost:hover:not(:disabled){background:var(--cl-gris-bg);color:#1f2937}.btn-danger{background:var(--cl-rojo);color:var(--cl-blanco);border-color:var(--cl-rojo)}.btn-danger:hover:not(:disabled){background:#b91c1c}.btn-sm{padding:5px 10px;font-size:.8rem}.btn-lg{padding:11px 22px;font-size:1rem}.btn-full{justify-content:center;width:100%}.badge{border-radius:999px;align-items:center;gap:4px;padding:3px 8px;font-size:.75rem;font-weight:600;line-height:1;display:inline-flex}.badge-abierto{background:var(--est-abierto-bg);color:var(--est-abierto)}.badge-en-curso{background:var(--est-en-curso-bg);color:var(--est-en-curso)}.badge-resuelto{background:var(--est-resuelto-bg);color:var(--est-resuelto)}.badge-alta{background:var(--pri-alta-bg);color:var(--pri-alta)}.badge-media{background:var(--pri-media-bg);color:var(--pri-media)}.badge-baja{background:var(--pri-baja-bg);color:var(--pri-baja)}.badge-nuevo{background:var(--cl-azul-claro);color:var(--cl-azul)}.form-group{margin-bottom:16px}.form-group label{color:#374151;margin-bottom:6px;font-size:.85rem;font-weight:500;display:block}.form-control{border-radius:var(--radio);background:var(--cl-blanco);border:1.5px solid #d1d5db;width:100%;padding:9px 12px;font-size:.9rem;transition:border-color .15s}.form-control:focus{border-color:var(--cl-azul);outline:none;box-shadow:0 0 0 3px #1a3cdb1a}.form-control:invalid:not(:placeholder-shown){border-color:var(--cl-rojo)}textarea.form-control{resize:vertical;min-height:100px}select.form-control{cursor:pointer}.form-hint{color:var(--cl-gris);margin-top:4px;font-size:.78rem}.form-error{color:var(--cl-rojo);margin-top:4px;font-size:.78rem}.alert{border-radius:var(--radio);align-items:flex-start;gap:10px;padding:12px 16px;font-size:.875rem;display:flex}.alert-success{background:var(--cl-verde-bg);color:#14532d}.alert-error{background:var(--cl-rojo-bg);color:#7f1d1d}.alert-warning{background:var(--cl-amarillo-bg);color:#713f12}.alert-info{background:var(--cl-azul-claro);color:var(--cl-azul-oscuro)}.table-wrapper{border-radius:var(--radio-lg);box-shadow:var(--sombra);overflow-x:auto}table{border-collapse:collapse;background:var(--cl-blanco);width:100%;font-size:.875rem}thead th{background:var(--cl-fondo);text-align:left;text-transform:uppercase;letter-spacing:.04em;color:var(--cl-gris);white-space:nowrap;border-bottom:1px solid #e5e7eb;padding:10px 14px;font-size:.78rem;font-weight:600}tbody td{vertical-align:middle;border-bottom:1px solid #f3f4f6;padding:10px 14px}tbody tr:last-child td{border-bottom:none}tbody tr:hover{background:#fafbff}.modal-overlay{z-index:1000;background:#00000073;justify-content:center;align-items:center;padding:20px;animation:.15s fadeIn;display:flex;position:fixed;inset:0}.modal{background:var(--cl-blanco);border-radius:var(--radio-lg);box-shadow:var(--sombra-lg);width:100%;max-width:560px;max-height:90vh;animation:.2s slideUp;overflow-y:auto}.modal-header{border-bottom:1px solid #e5e7eb;justify-content:space-between;align-items:center;padding:20px 24px 16px;display:flex}.modal-header h3{font-size:1.05rem;font-weight:600}.modal-body{padding:20px 24px}.modal-footer{border-top:1px solid #e5e7eb;justify-content:flex-end;gap:10px;padding:16px 24px;display:flex}.modal-close{cursor:pointer;color:var(--cl-gris);background:0 0;border:none;border-radius:4px;padding:4px;font-size:1.2rem;line-height:1}.modal-close:hover{color:#1f2937;background:var(--cl-gris-bg)}#toast-container{z-index:9999;pointer-events:none;flex-direction:column;gap:10px;display:flex;position:fixed;bottom:24px;right:24px}.toast{color:var(--cl-blanco);border-radius:var(--radio);box-shadow:var(--sombra-lg);pointer-events:auto;background:#1f2937;align-items:center;gap:8px;max-width:360px;padding:12px 18px;font-size:.875rem;font-weight:500;animation:.25s slideInRight;display:flex}.toast.toast-success{background:var(--cl-verde)}.toast.toast-info{background:var(--cl-azul)}.toast.toast-error{background:var(--cl-rojo)}.toast.toast-warning{background:var(--cl-amarillo)}.toast.fade-out{animation:.3s forwards fadeOut}.feedback-modal-overlay{z-index:12000}.feedback-error-modal{max-width:480px}.feedback-error-message{color:#7f1d1d;margin:0;line-height:1.5}.spinner{border:3px solid #e5e7eb;border-top-color:var(--cl-azul);border-radius:50%;width:24px;height:24px;animation:.7s linear infinite spin;display:inline-block}.spinner-sm{border-width:2px;width:16px;height:16px}.pagination{flex-wrap:wrap;align-items:center;gap:6px;display:flex}.page-btn{border-radius:var(--radio);background:var(--cl-blanco);cursor:pointer;border:1.5px solid #d1d5db;padding:5px 10px;font-size:.85rem;transition:all .15s}.page-btn:hover:not(:disabled){border-color:var(--cl-azul);color:var(--cl-azul)}.page-btn.active{background:var(--cl-azul);color:var(--cl-blanco);border-color:var(--cl-azul)}.page-btn:disabled{opacity:.4;cursor:not-allowed}@keyframes fadeIn{0%{opacity:0}to{opacity:1}}@keyframes fadeOut{0%{opacity:1}to{opacity:0}}@keyframes slideUp{0%{opacity:0;transform:translateY(20px)}to{opacity:1;transform:translateY(0)}}@keyframes slideInRight{0%{opacity:0;transform:translate(20px)}to{opacity:1;transform:translate(0)}}@keyframes spin{to{transform:rotate(360deg)}}.empty-state{text-align:center;color:var(--cl-gris);padding:48px 24px}.empty-state .empty-icon{margin-bottom:12px;font-size:3rem}.empty-state p{font-size:.95rem}@media (max-width:768px){:root{--sidebar-w:0px}.card{padding:16px}.modal{max-width:100%}.hc-shortcuts{grid-template-columns:1fr}.public-inst-header{flex-direction:column;align-items:flex-start}}#sidebar-container{display:contents}#sidebar-overlay{z-index:499;background:#00000073;display:none;position:fixed;inset:0}#sidebar-overlay.show{display:block}.panel-layout{min-height:100vh;display:flex}body:has(.login-card){background:linear-gradient(135deg,#0f2499 0%,#1a3cdb 50%,#423dc5 100%);justify-content:center;align-items:center;min-height:100vh;display:flex}.login-card{background:var(--cl-blanco);border-radius:20px;width:100%;max-width:420px;padding:48px 40px;animation:.3s slideUp;box-shadow:0 20px 60px #00000040}.login-logo{align-items:center;gap:12px;margin-bottom:32px;display:flex}.login-logo .logo-icon{background:var(--cl-azul);border-radius:12px;justify-content:center;align-items:center;width:44px;height:44px;font-size:22px;display:flex}.login-logo .logo-texto h1{color:#1f2937;font-size:1.1rem;font-weight:700;line-height:1.2}.login-logo .logo-texto span{color:var(--cl-gris);font-size:.78rem;font-weight:400}.login-titulo{color:#1f2937;margin-bottom:6px;font-size:1.4rem;font-weight:700}.login-subtitulo{color:var(--cl-gris);margin-bottom:28px;font-size:.875rem}#form-login .btn{margin-top:8px}.login-footer{text-align:center;color:var(--cl-gris);margin-top:28px;font-size:.78rem}.ver-password{cursor:pointer;color:var(--cl-gris);background:0 0;border:none;padding:4px;font-size:1rem;position:absolute;top:50%;right:10px;transform:translateY(-50%)}.password-wrapper{position:relative}.password-wrapper .form-control{padding-right:38px}#alerta-login{margin-bottom:16px}:is(body:has(.mt-main),body:has(.hc-content)){background:#f0f3ff}.hc-header{z-index:100;background-color:#423dc5;justify-content:space-between;align-items:center;height:60px;padding:0 24px;display:flex;position:sticky;top:0}.hc-logo{color:#fff;align-items:center;gap:10px;text-decoration:none;display:flex}.hc-header-nav{align-items:center;gap:10px;display:flex}.hc-header-nav a{color:#ffffffe6;border-radius:20px;padding:8px 18px;font-size:.82rem;font-weight:500;text-decoration:none;transition:all .15s}.hc-header-nav a.btn-tickets{background:#ffffff1a;border:1.5px solid #fff6}.hc-header-nav a.btn-login{color:#1a3cdb;background:#fff;border:1.5px solid #fff;font-weight:700}.hc-header-nav a:hover{color:#fff;background:#ffffff1f;text-decoration:none}.hc-content{max-width:800px;margin:0 auto;padding:40px 16px 120px}.hc-faqs-header{justify-content:space-between;align-items:center;margin-bottom:20px;display:flex}.hc-faqs-header h2{font-size:1.2rem;font-weight:800}.perfil-tabs{gap:8px;display:flex}.perfil-tab{cursor:pointer;background:#fff;border:1.5px solid #e5e7eb;border-radius:999px;padding:6px 14px;font-size:.85rem;font-weight:500;transition:all .15s}.perfil-tab.active{color:#fff;background:#1a3cdb;border-color:#1a3cdb}.faq-busqueda{margin-bottom:20px;position:relative}.faq-busqueda input{background:#fff;border:1.5px solid #e5e7eb;border-radius:14px;width:100%;padding:12px 16px 12px 42px;font-size:.9rem}.faq-busqueda input:focus{border-color:#1a3cdb;outline:none}.hc-shortcuts{grid-template-columns:repeat(2,minmax(0,1fr));gap:12px;margin-bottom:24px;display:grid}.hc-shortcut{color:#111827;background:#fff;border:1.5px solid #e5e7eb;border-radius:12px;align-items:center;gap:12px;padding:14px 16px;text-decoration:none;transition:all .15s;display:flex;box-shadow:0 2px 10px #0f24990f}.hc-shortcut:hover{border-color:#1a3cdb;text-decoration:none;transform:translateY(-1px)}.hc-shortcut-icon{background:#e8edff;border-radius:10px;flex-shrink:0;place-items:center;width:38px;height:38px;display:grid}.hc-shortcut strong{font-size:.92rem;display:block}.hc-shortcut small{color:var(--cl-gris);margin-top:2px;font-size:.76rem;display:block}.busq-icon{color:var(--cl-gris);position:absolute;top:50%;left:14px;transform:translateY(-50%)}.faq-seccion{margin-bottom:28px}.faq-seccion-titulo{color:var(--cl-gris);text-transform:uppercase;letter-spacing:.05em;margin-bottom:12px;font-size:.85rem;font-weight:700}.faq-item{border-radius:var(--radio-lg);box-shadow:var(--sombra);background:#fff;margin-bottom:8px;overflow:hidden}.faq-pregunta-btn{text-align:left;cursor:pointer;background:0 0;border:none;justify-content:space-between;align-items:center;gap:12px;width:100%;padding:16px 20px;font-size:.9rem;font-weight:600;transition:background .1s;display:flex}.faq-pregunta-btn:hover{background:var(--cl-fondo)}.faq-chevron{flex-shrink:0;font-style:normal;transition:transform .2s}.faq-item.open .faq-chevron{transform:rotate(180deg)}.faq-respuesta-cont{color:#4b5563;max-height:0;padding:0 20px;font-size:.875rem;line-height:1.7;transition:max-height .3s;overflow:hidden}.faq-item.open .faq-respuesta-cont{max-height:500px;padding:0 20px 16px}.hc-footer-bar{text-align:center;color:#ffffffb3;background:#0f2499;padding:20px 24px;font-size:.85rem}.hc-footer-bar a{color:#fff}.public-inst-main{max-width:1180px;margin:0 auto;padding:36px 18px 80px}.public-inst-header{justify-content:space-between;align-items:flex-end;gap:20px;margin-bottom:22px;display:flex}.public-inst-header h1{margin:0 0 6px;font-size:1.75rem}.public-inst-header p{color:var(--cl-gris);margin:0}.public-inst-layout{align-items:start}.bot-bubble{cursor:pointer;z-index:999;background:#fff;border:3px solid #1a3cdb;border-radius:50%;justify-content:center;align-items:center;width:66px;height:66px;padding:0;transition:transform .2s,box-shadow .2s;display:flex;position:fixed;bottom:28px;right:28px;box-shadow:0 4px 24px #1a3cdb59,0 0 0 4px #1a3cdb14}.bot-bubble:hover{transform:scale(1.08);box-shadow:0 8px 32px #1a3cdb73,0 0 0 6px #1a3cdb1f}.bot-bubble-badge{background:#ef4444;border:2px solid #fff;border-radius:50%;width:14px;height:14px;display:none;position:absolute;top:2px;right:2px}.bot-bubble-badge.show{display:block}.bot-bubble-tooltip{color:#fff;white-space:nowrap;pointer-events:none;opacity:0;background:#1f2937;border-radius:8px;padding:7px 12px;font-size:.8rem;transition:opacity .2s;position:absolute;bottom:50%;right:70px;transform:translateY(50%)}.bot-bubble:hover .bot-bubble-tooltip{opacity:1}.bot-panel{z-index:998;opacity:0;pointer-events:none;transform-origin:100% 100%;background:#fff;border-radius:20px;flex-direction:column;width:380px;max-height:580px;transition:opacity .25s,transform .25s;display:flex;position:fixed;bottom:100px;right:28px;overflow:hidden;transform:translateY(20px)scale(.95);box-shadow:0 8px 40px #0000002e}.bot-panel.visible{opacity:1;pointer-events:auto;transform:translateY(0)scale(1)}.bot-panel-header{color:#fff;background:linear-gradient(135deg,#0f2499,#1a3cdb);flex-shrink:0;align-items:center;gap:10px;padding:14px 16px;display:flex}.bot-panel-avatar{background:#fff3;border-radius:50%;flex-shrink:0;justify-content:center;align-items:center;width:36px;height:36px;font-size:18px;display:flex}.bot-panel-info{flex:1}.bot-panel-info h3{margin-bottom:2px;font-size:.9rem;font-weight:700}.bot-panel-info p{opacity:.85;align-items:center;gap:5px;font-size:.72rem;display:flex}.online-dot{background:#4ade80;border-radius:50%;width:7px;height:7px;animation:1.5s infinite pulse;display:inline-block}.bot-panel-cerrar{color:#fff;cursor:pointer;background:#ffffff26;border:none;border-radius:50%;flex-shrink:0;justify-content:center;align-items:center;width:30px;height:30px;font-size:1rem;transition:background .15s;display:flex}.bot-panel-cerrar:hover{background:#ffffff47}.bot-mensajes{flex-direction:column;flex:1;gap:10px;min-height:200px;padding:14px;display:flex;overflow-y:auto}.burbuja-bot{background:var(--cl-fondo);border-radius:14px 14px 14px 4px;max-width:82%;padding:10px 14px;font-size:.875rem;line-height:1.6;animation:.2s slideUp}.burbuja-usuario{color:#fff;background:#1a3cdb;border-radius:14px 14px 4px;align-self:flex-end;max-width:75%;padding:9px 14px;font-size:.875rem;animation:.2s slideUp}.opciones-bot{flex-direction:column;gap:6px;animation:.25s slideUp;display:flex}.opcion-btn{color:#1a3cdb;cursor:pointer;text-align:left;background:#fff;border:1.5px solid #1a3cdb;border-radius:10px;width:100%;padding:8px 14px;font-size:.82rem;font-weight:500;transition:all .15s}.opcion-btn:hover{color:#fff;background:#1a3cdb}.bot-menu-actions{border-top:1px solid #e5e7eb;flex-shrink:0;padding:10px 14px 0}.bot-input-bar{border-top:1px solid #e5e7eb;flex-shrink:0;gap:8px;padding:12px 14px;display:flex}.bot-menu-actions+#bot-input-area .bot-input-bar{border-top:none}.bot-input-bar input{border:1.5px solid #d1d5db;border-radius:10px;flex:1;padding:8px 12px;font-size:.875rem}.bot-input-bar input:focus{border-color:#1a3cdb;outline:none}.btn-enviar{color:#fff;cursor:pointer;white-space:nowrap;background:#1a3cdb;border:none;border-radius:10px;padding:8px 14px;font-size:.875rem;transition:background .15s}.typing-indicator{background:var(--cl-fondo);border-radius:14px 14px 14px 4px;align-items:center;gap:4px;width:fit-content;padding:10px 14px;display:flex}.typing-dot{background:#9ca3af;border-radius:50%;width:7px;height:7px;animation:1.2s infinite typingBounce}.typing-dot:nth-child(2){animation-delay:.2s}.typing-dot:nth-child(3){animation-delay:.4s}.ticket-form-bot{border-top:1px solid #e5e7eb;max-height:280px;padding:14px;overflow-y:auto}.ticket-form-bot h4{margin-bottom:10px;font-size:.875rem;font-weight:700}.ticket-form-bot .form-group{margin-bottom:10px}.ticket-form-bot label{font-size:.78rem}.ticket-form-bot .form-control{padding:7px 10px;font-size:.85rem}.bot-contact-form small,.ticket-contact-hint{color:var(--cl-gris);font-size:.72rem}.ticket-contact-hint{text-align:center;margin-top:8px}.bot-inline-error{margin:10px 14px 0;font-size:.82rem}.mt-main{max-width:700px;margin:32px auto;padding:0 16px}.mt-card{background:#fff;border-radius:20px;overflow:hidden;box-shadow:0 4px 24px #00000014}.mt-card-header{color:#fff;background:linear-gradient(135deg,#0f2499,#1a3cdb);padding:24px 28px}.mt-card-header h1{margin-bottom:4px;font-size:1.2rem;font-weight:800}.mt-card-header p{opacity:.8;font-size:.85rem}.mt-email-form{border-bottom:1px solid #f3f4f6;padding:24px 28px}.mt-email-row{align-items:center;gap:10px;display:flex}.mt-email-row input{border-radius:var(--radio);border:1.5px solid #d1d5db;flex:1;padding:10px 14px;font-size:.9rem}.mt-email-row input:focus{border-color:var(--cl-azul);outline:none}.tickets-lista{padding:20px 28px}.tickets-lista h3{color:var(--cl-gris);text-transform:uppercase;letter-spacing:.05em;margin-bottom:14px;font-size:.85rem;font-weight:700}.ticket-item{border-radius:var(--radio-lg);cursor:pointer;text-align:left;background:#fff;border:1.5px solid #e5e7eb;width:100%;margin-bottom:10px;padding:16px;transition:all .15s}.ticket-item:hover{border-color:var(--cl-azul);box-shadow:0 2px 12px #1a3cdb14}.ticket-item-head{justify-content:space-between;align-items:flex-start;margin-bottom:6px;display:flex}.ticket-id,.td-id{font-family:var(--font-mono);color:var(--cl-gris);font-size:.78rem}.ticket-fecha{color:var(--cl-gris);font-size:.75rem}.ticket-motivo{margin-bottom:8px;font-size:.9rem;font-weight:600}.ticket-footer{align-items:center;gap:8px;display:flex}.ticket-detalle{border:1.5px solid var(--cl-azul);border-radius:var(--radio-lg);background:var(--cl-azul-claro);margin-bottom:10px;padding:20px}.td-header{justify-content:space-between;align-items:flex-start;margin-bottom:12px;display:flex}.td-motivo{margin-bottom:8px;font-size:1rem;font-weight:700}.td-badges{flex-wrap:wrap;gap:8px;margin-bottom:12px;display:flex}.td-detalle-texto{border-radius:var(--radio);color:#374151;background:#fff;margin-bottom:12px;padding:12px 14px;font-size:.875rem;line-height:1.6}.td-info-row{color:#4b5563;margin-bottom:4px;font-size:.8rem}.chat-widget{border-radius:var(--radio-lg);border:1.5px solid var(--cl-azul);background:#fff;margin-top:14px;overflow:hidden}.chat-widget-header{background:var(--cl-azul);color:#fff;align-items:center;gap:8px;padding:10px 14px;font-size:.85rem;font-weight:600;display:flex}.chat-widget-mensajes{flex-direction:column;gap:10px;min-height:120px;max-height:240px;padding:14px;display:flex;overflow-y:auto}.chat-w-msg{max-width:80%;font-size:.85rem;line-height:1.5}.chat-w-msg.agente{background:#f3f4f6;border-radius:10px 10px 10px 4px;align-self:flex-start;padding:8px 12px}.chat-w-msg.usuario{background:var(--cl-azul);color:#fff;border-radius:10px 10px 4px;align-self:flex-end;padding:8px 12px}.chat-w-msg.sistema{color:var(--cl-gris);background:0 0;align-self:center;font-size:.75rem}.chat-widget-input{border-top:1px solid #e5e7eb;gap:8px;padding:10px 14px;display:flex}.chat-widget-input input{border:1.5px solid #d1d5db;border-radius:8px;flex:1;padding:8px 12px;font-size:.85rem}.chat-widget-input input:focus{border-color:var(--cl-azul);outline:none}.chat-widget-input button{background:var(--cl-azul);color:#fff;cursor:pointer;border:none;border-radius:8px;padding:8px 14px;font-size:.85rem}.chat-widget-input button:disabled{opacity:.5;cursor:not-allowed}.cal-widget{background:#f8f9ff;border:1.5px solid #e5e7eb;border-radius:12px;margin-top:8px;padding:14px}.cal-title{color:#1f2937;margin-bottom:8px;font-size:.85rem;font-weight:700}.estrellas-cal{gap:4px;margin-bottom:10px;font-size:1.8rem;display:flex}.estrella-btn{color:#d1d5db;cursor:pointer;font:inherit;background:0 0;border:0;padding:0;line-height:1}.estrella-btn.selected{color:#f59e0b}.comentario-cal{resize:none;border:1.5px solid #d1d5db;border-radius:8px;width:100%;margin-bottom:8px;padding:7px 10px;font-family:inherit;font-size:.82rem}.btn-volver{margin-bottom:14px}@keyframes typingBounce{0%,60%,to{transform:translateY(0)}30%{transform:translateY(-5px)}}@keyframes pulse{0%,to{opacity:1;transform:scale(1)}50%{opacity:.5;transform:scale(.8)}}@media (max-width:440px){.bot-panel{width:calc(100vw - 24px);bottom:90px;right:12px}.bot-bubble{bottom:20px;right:16px}}.inc-recientes{margin-top:24px}.inc-recientes h2,.actividad-card h2{margin-bottom:14px;font-size:1rem;font-weight:700}.actividad-row{grid-template-columns:1fr 1fr;gap:20px;margin-top:24px;display:grid}.canal-list{flex-direction:column;gap:10px;display:flex}.canal-item{align-items:center;gap:10px;display:flex}.canal-item .canal-label{flex:1;font-size:.875rem}.canal-item .canal-barra-wrap{background:#e5e7eb;border-radius:999px;flex:3;height:8px;overflow:hidden}.canal-item .canal-barra{background:var(--cl-azul);border-radius:999px;height:100%;transition:width .5s}.canal-item .canal-num{color:var(--cl-gris);text-align:right;min-width:28px;font-size:.8rem}.agentes-list{flex-direction:column;gap:8px;display:flex}.agente-row{border-bottom:1px solid #f3f4f6;grid-template-columns:1fr auto auto auto;align-items:center;gap:10px;padding:8px 0;font-size:.85rem;display:grid}.agente-row:last-child{border-bottom:none}.agente-row .ag-nombre{font-weight:500}.agente-row .ag-total{color:var(--cl-gris);font-size:.78rem}.sidebar-overlay{border:0;display:none}@media (max-width:768px){.actividad-row{grid-template-columns:1fr}}.inc-alert{margin:8px 16px}.inc-actions-row{background:var(--cl-blanco);border-bottom:1px solid #e5e7eb;justify-content:flex-end;padding:12px 16px;display:flex}.inc-layout{height:calc(88vh - var(--header-h));grid-template-columns:340px 1fr;gap:0;display:grid;overflow:hidden}.inc-lista{background:var(--cl-blanco);border-right:1px solid #e5e7eb;flex-direction:column;display:flex;overflow-y:auto}.lista-header{background:var(--cl-blanco);z-index:10;border-bottom:1px solid #e5e7eb;padding:14px 16px;position:sticky;top:0}.lista-search{margin-bottom:10px;position:relative}.lista-search input{border-radius:var(--radio);background:var(--cl-fondo);border:1.5px solid #e5e7eb;width:100%;padding:8px 12px 8px 34px;font-size:.85rem}.lista-search input:focus{border-color:var(--cl-azul);background:var(--cl-blanco);outline:none}.lista-search .s-icon{color:var(--cl-gris);pointer-events:none;position:absolute;top:50%;left:10px;transform:translateY(-50%)}.lista-filtros{grid-template-columns:1fr 1fr;gap:6px;display:grid}.lista-filtros select{border-radius:var(--radio);background:var(--cl-fondo);cursor:pointer;text-overflow:ellipsis;white-space:nowrap;border:1.5px solid #e5e7eb;width:100%;padding:6px 8px;font-size:.78rem;overflow:hidden}.lista-filtros select:focus{border-color:var(--cl-azul);outline:none}.lista-filtros .filtro-canal{grid-column:1/-1}.inc-item{cursor:pointer;text-align:left;background:0 0;border:0;border-bottom:1px solid #f3f4f6;width:100%;padding:12px 16px;transition:background .1s}.inc-item:hover{background:#fafbff}.inc-item.selected{background:var(--cl-azul-claro);border-left:3px solid var(--cl-azul)}.inc-item-head{justify-content:space-between;align-items:flex-start;margin-bottom:4px;display:flex}.inc-item-id{font-family:var(--font-mono);color:var(--cl-gris);font-size:.72rem}.inc-item-hace{color:var(--cl-gris);white-space:nowrap;font-size:.72rem}.inc-item-motivo{text-overflow:ellipsis;white-space:nowrap;margin-bottom:6px;font-size:.85rem;font-weight:600;overflow:hidden}.inc-item-footer{flex-wrap:wrap;align-items:center;gap:6px;display:flex}.inc-item-email{color:var(--cl-gris);text-overflow:ellipsis;white-space:nowrap;max-width:140px;margin-left:auto;font-size:.72rem;overflow:hidden}.inc-detalle{background:var(--cl-fondo);padding:24px;overflow-y:auto}.inc-detalle-placeholder{height:100%;color:var(--cl-gris);text-align:center;justify-content:center;align-items:center;display:flex}.detalle-header{background:var(--cl-blanco);border-radius:var(--radio-lg);box-shadow:var(--sombra);margin-bottom:16px;padding:20px 24px}.detalle-id{font-family:var(--font-mono);color:var(--cl-gris);margin-bottom:6px;font-size:.8rem}.detalle-motivo{margin-bottom:10px;font-size:1.1rem;font-weight:700}.detalle-badges,.detalle-acciones{flex-wrap:wrap;gap:8px;display:flex}.detalle-badges{margin-bottom:16px}.detalle-acciones{border-top:1px solid #e5e7eb;padding-top:14px}.tabs{background:var(--cl-blanco);border-radius:var(--radio-lg) var(--radio-lg) 0 0;border-bottom:2px solid #e5e7eb;gap:0;margin-bottom:16px;padding:0 16px;display:flex;overflow-x:auto}.tab-btn{cursor:pointer;color:var(--cl-gris);white-space:nowrap;background:0 0;border:none;border-bottom:2px solid #0000;margin-bottom:-2px;padding:12px 18px;font-size:.875rem;font-weight:500;transition:all .15s}.tab-btn.active{color:var(--cl-azul);border-color:var(--cl-azul);font-weight:600}.tab-content{background:var(--cl-blanco);border-radius:0 0 var(--radio-lg) var(--radio-lg);box-shadow:var(--sombra);padding:20px}.historial-list{flex-direction:column;gap:12px;display:flex}.hist-item{gap:12px;font-size:.85rem;display:flex}.hist-dot{background:var(--cl-azul);border-radius:50%;flex-shrink:0;width:10px;height:10px;margin-top:5px}.hist-text{flex:1}.hist-meta{color:var(--cl-gris);margin-top:2px;font-size:.75rem}.datos-grid{grid-template-columns:1fr 1fr;gap:14px;display:grid}.dato-item label{color:var(--cl-gris);text-transform:uppercase;margin-bottom:2px;font-size:.75rem;font-weight:600;display:block}.dato-item span{font-size:.9rem}.lista-count{color:var(--cl-gris);border-bottom:1px solid #f3f4f6;padding:8px 16px;font-size:.75rem}.btn-tomar{background:#16a34a;border-color:#16a34a}.btn-escalar{color:#fff;background:#d97706;border-color:#d97706}.btn-tomar-escalado{background:#7c3aed;border-color:#7c3aed}.btn-cerrar-resolucion{color:#fff;background:#16a34a;border-color:#16a34a}.adjunto-row{border-bottom:1px solid #f3f4f6;align-items:center;gap:12px;padding:10px 0;display:flex}.resolucion-label{color:#6b7280;margin-bottom:6px;font-size:12px;font-weight:600;display:block}.resolucion-textarea{resize:vertical;border:1.5px solid #d1d5db;border-radius:10px;outline:none;width:100%;min-height:120px;margin-bottom:10px;padding:12px;font-family:inherit;font-size:13px}.resolucion-box{background:#f0fdf4;border:1.5px solid #16a34a;border-radius:10px;margin-top:8px;padding:18px 20px}.resolucion-heading{color:#14532d;align-items:center;gap:8px;margin-bottom:12px;font-size:14px;display:flex}.resolucion-box p{color:#166534;white-space:pre-wrap;font-size:13.5px;line-height:1.7}@media (max-width:900px){.inc-layout{grid-template-columns:1fr}.inc-lista{border-bottom:1px solid #e5e7eb;border-right:none;height:300px}.inc-detalle{height:calc(100vh - var(--header-h) - 300px)}}.chat-layout{min-height:0;height:calc(88vh - var(--header-h));flex:1;grid-template-columns:300px 1fr 260px;display:grid;overflow:hidden}.chat-lista{background:var(--cl-blanco);border-right:1px solid #e5e7eb;flex-direction:column;display:flex;overflow-y:auto}.chat-lista-header{background:var(--cl-blanco);border-bottom:1px solid #e5e7eb;padding:14px 16px;font-size:.85rem;font-weight:600;position:sticky;top:0}.sesion-item{cursor:pointer;text-align:left;background:0 0;border:0;border-bottom:1px solid #f3f4f6;width:100%;padding:12px 16px;transition:background .1s}.sesion-item:hover{background:#fafbff}.sesion-item.selected{background:var(--cl-azul-claro);border-left:3px solid var(--cl-azul)}.sesion-id{font-family:var(--font-mono);color:var(--cl-gris);font-size:.72rem}.sesion-motivo{text-overflow:ellipsis;white-space:nowrap;margin:3px 0;font-size:.85rem;font-weight:600;overflow:hidden}.sesion-meta{color:var(--cl-gris);justify-content:space-between;gap:8px;font-size:.72rem;display:flex}.sesion-pulse{background:var(--cl-verde);border-radius:50%;width:8px;height:8px;margin-right:5px;animation:1.5s infinite pulse;display:inline-block}.chat-ventana{background:var(--cl-fondo);flex-direction:column;display:flex;overflow:hidden}.chat-placeholder{color:var(--cl-gris);text-align:center;flex:1;justify-content:center;align-items:center;display:flex}.chat-header{background:var(--cl-blanco);border-bottom:1px solid #e5e7eb;flex-shrink:0;justify-content:space-between;align-items:flex-start;gap:10px;padding:10px 14px;display:flex}.chat-header-info h3{font-size:.95rem;font-weight:700}.chat-header-info p{color:var(--cl-gris);font-size:.78rem}.chat-header-acciones{flex-wrap:wrap;justify-content:flex-end;gap:6px;display:flex}.chat-mensajes{flex-direction:column;flex:1;gap:12px;padding:20px;display:flex;overflow-y:auto}.msg{flex-direction:column;max-width:70%;display:flex}.msg.agente{align-self:flex-end;align-items:flex-end}.msg.usuario{align-self:flex-start;align-items:flex-start}.msg.sistema{align-self:center;align-items:center}.msg-burbuja{word-break:break-word;white-space:pre-wrap;border-radius:14px;padding:10px 14px;font-size:.875rem;line-height:1.5}.msg.agente .msg-burbuja{background:var(--cl-azul);color:var(--cl-blanco);border-radius:14px 14px 4px}.msg.usuario .msg-burbuja{background:var(--cl-blanco);border:1px solid #e5e7eb;border-radius:14px 14px 14px 4px}.msg.sistema .msg-burbuja{background:var(--cl-gris-bg);color:var(--cl-gris);border-radius:8px;padding:6px 12px;font-size:.78rem}.msg-hora{color:var(--cl-gris);margin-top:3px;font-size:.7rem}.chat-input-bar{background:var(--cl-blanco);border-top:1px solid #e5e7eb;align-items:flex-end;gap:10px;padding:14px 20px;display:flex}.chat-input-bar textarea{resize:none;border:1.5px solid #d1d5db;border-radius:12px;flex:1;min-height:44px;max-height:120px;padding:10px 14px;font-size:.9rem;line-height:1.5;overflow-y:auto}.chat-input-bar textarea:focus{border-color:var(--cl-azul);outline:none}.btn-send{background:var(--cl-azul);width:44px;height:44px;color:var(--cl-blanco);cursor:pointer;border:none;border-radius:12px;flex-shrink:0;justify-content:center;align-items:center;font-size:1.2rem;transition:background .15s;display:flex}.btn-send:hover{background:var(--cl-azul-oscuro)}.btn-send:disabled{opacity:.4;cursor:not-allowed}.chat-incidencias-sin-chat{padding:0}.chat-sin-chat{border-top:1px solid #e5e7eb;margin-top:auto;padding:12px 16px}.chat-sin-chat-title{color:var(--cl-gris);text-transform:uppercase;margin-bottom:8px;font-size:.75rem;font-weight:600}.inc-sin-chat-item{border-radius:var(--radio);cursor:pointer;text-align:left;background:#fff;border:1.5px solid #e5e7eb;width:100%;margin-bottom:8px;padding:10px 12px;transition:all .15s}.inc-sin-chat-item:hover{border-color:var(--cl-azul);background:var(--cl-azul-claro)}.inc-sin-chat-item h4{font-size:.85rem;font-weight:600}.inc-sin-chat-item p{color:var(--cl-gris);font-size:.75rem}.chat-qr-panel{background:var(--cl-blanco);border-left:1px solid #e5e7eb;flex-direction:column;display:flex;overflow:hidden}.chat-qr-header{color:var(--cl-azul);background:var(--cl-blanco);border-bottom:1px solid #e5e7eb;align-items:center;gap:6px;padding:12px 14px;font-size:.82rem;font-weight:700;display:flex;position:sticky;top:0}.chat-qr-body{flex:1;padding:10px;overflow-y:auto}.chat-qr-grupo{margin-bottom:12px}.chat-qr-subcategoria{color:#9ca3af;text-transform:uppercase;margin:6px 2px 3px;font-size:.68rem;font-weight:600}.chat-qr-btn{text-align:left;cursor:pointer;color:#374151;background:#f8faff;border:1.5px solid #e5e7eb;border-radius:8px;width:100%;margin-bottom:5px;padding:7px 10px;font-size:.78rem;line-height:1.4;transition:all .15s;display:block}.chat-qr-btn:hover{background:var(--cl-azul-claro);border-color:var(--cl-azul);color:var(--cl-azul)}.chat-qr-empty,.chat-empty,.chat-no-open{text-align:center;color:var(--cl-gris);padding:20px 10px;font-size:.78rem}.chat-qr-placeholder{height:100%;color:var(--cl-gris);text-align:center;flex-direction:column;justify-content:center;align-items:center;padding:20px;font-size:.82rem;display:flex}.qr-selector{background:#fff;border:1.5px solid #d1d5db;border-radius:8px;width:100%;margin-bottom:10px;padding:6px 8px;font-size:.78rem}.chat-small-btn{font-size:.8rem}.chat-resolve{color:#fff;background:#16a34a;border-color:#16a34a;padding:5px 10px;font-size:.75rem;font-weight:600}.chat-close{color:#dc2626;padding:5px 10px;font-size:.75rem}.chat-escalate{color:#fff;background:#d97706;border-color:#d97706;padding:5px 10px;font-size:.75rem}.espera-calificacion{text-align:center;color:var(--cl-gris);padding:12px;font-size:.82rem;font-style:italic}.faqs-actions-row{background:var(--cl-blanco);border-bottom:1px solid #e5e7eb;justify-content:flex-end;padding:12px 16px;display:flex}.faqs-layout{grid-template-columns:260px 1fr;gap:20px;display:grid}.faqs-sidebar{background:var(--cl-blanco);border-radius:var(--radio-lg);box-shadow:var(--sombra);height:fit-content;padding:16px 0;position:sticky;top:80px}.faqs-sidebar h3{text-transform:uppercase;letter-spacing:.05em;color:var(--cl-gris);border-bottom:1px solid #f3f4f6;margin-bottom:8px;padding:0 16px 12px;font-size:.85rem;font-weight:700}.sec-btn{text-align:left;cursor:pointer;color:#374151;background:0 0;border:none;border-left:3px solid #0000;width:100%;padding:9px 16px;font-size:.875rem;transition:all .1s;display:block}.sec-btn:hover{background:var(--cl-fondo)}.sec-btn.active{background:var(--cl-azul-claro);color:var(--cl-azul);border-color:var(--cl-azul);font-weight:600}.fuente-sep{letter-spacing:.06em;text-transform:uppercase;color:var(--cl-gris);margin-top:4px;padding:8px 16px 4px;font-size:.7rem;font-weight:700}.faq-card{background:var(--cl-blanco);border-radius:var(--radio-lg);box-shadow:var(--sombra);border-left:4px solid #0000;margin-bottom:12px;padding:18px 20px;transition:box-shadow .15s}.faq-card:hover{box-shadow:var(--sombra-lg)}.faq-card.static{border-color:var(--cl-gris)}.faq-card.dynamic{border-color:var(--cl-azul)}.faq-card.cluster{border-color:var(--cl-violeta)}.faq-card.hidden-faq{opacity:.5}.faq-card-header{justify-content:space-between;align-items:flex-start;gap:12px;margin-bottom:8px;display:flex}.faq-pregunta{flex:1;font-size:.95rem;font-weight:600}.faq-acciones{flex-shrink:0;gap:6px;display:flex}.faq-respuesta{color:#4b5563;-webkit-line-clamp:3;-webkit-box-orient:vertical;margin-bottom:10px;font-size:.875rem;line-height:1.6;display:-webkit-box;overflow:hidden}.faq-footer{flex-wrap:wrap;align-items:center;gap:8px;display:flex}.faq-fuente{color:var(--cl-gris);margin-left:auto;font-size:.72rem}.faqs-topbar{flex-wrap:wrap;align-items:center;gap:12px;margin-bottom:16px;display:flex}.faqs-topbar h2{flex:1;font-size:1rem;font-weight:700}.faq-section-badge{background:var(--cl-gris-bg);color:var(--cl-gris);font-size:.7rem}.faq-order-badge{color:var(--cl-azul);background:#eef2ff;font-size:.7rem}.faq-category-strip{flex-wrap:wrap;gap:8px;margin:-4px 0 16px;display:flex}.faq-category-chip{background:var(--cl-blanco);color:#374151;cursor:pointer;border:1px solid #d1d5db;border-radius:6px;align-items:center;gap:8px;min-height:32px;padding:0 10px;font-size:.78rem;font-weight:600;display:inline-flex}.faq-category-chip:hover{border-color:var(--cl-azul);color:var(--cl-azul)}.faq-category-chip span{background:var(--cl-gris-bg);min-width:20px;height:20px;color:var(--cl-gris);border-radius:999px;justify-content:center;align-items:center;font-size:.7rem;display:inline-flex}.faq-modal-grid{grid-template-columns:1fr 1fr;gap:12px;display:grid}.rte{border-radius:var(--radio);background:var(--cl-blanco);border:1px solid #d1d5db;overflow:hidden}.rte-toolbar{background:#f9fafb;border-bottom:1px solid #e5e7eb;flex-wrap:wrap;align-items:center;gap:4px;padding:8px;display:flex}.rte-btn{background:var(--cl-blanco);color:#374151;cursor:pointer;border:1px solid #d1d5db;border-radius:6px;min-width:32px;height:32px;padding:0 8px;font-size:.82rem;font-weight:700}.rte-btn:hover{border-color:var(--cl-azul);color:var(--cl-azul)}.rte-sep{background:#d1d5db;width:1px;height:24px;margin:0 4px}.rte-select{background:var(--cl-blanco);color:#374151;border:1px solid #d1d5db;border-radius:6px;height:32px;padding:0 8px;font-size:.82rem}.rte-editor{outline:none;min-height:150px;max-height:300px;padding:12px;font-size:.875rem;line-height:1.6;overflow:auto}.rte-editor:focus{box-shadow:inset 0 0 0 1.5px var(--cl-azul)}.rte-editor ul,.rte-editor ol{padding-left:22px}.rte-editor a{color:var(--cl-azul);text-decoration:underline}.rte-editor img{border-radius:6px;max-width:100%}.rte-editor blockquote{border-left:3px solid var(--cl-azul);color:#4b5563;background:#f3f4f6;margin:8px 0;padding:8px 12px}@media (max-width:900px){.faqs-layout{grid-template-columns:1fr}.faqs-sidebar{position:static}}.instructivos-actions-row,.editor-actions-row{background:var(--cl-blanco);border-bottom:1px solid #e5e7eb;justify-content:flex-end;gap:10px;padding:12px 16px;display:flex}.inst-layout{grid-template-columns:280px 1fr;gap:20px;display:grid}.inst-sidebar{background:var(--cl-blanco);border-radius:var(--radio-lg);box-shadow:var(--sombra);height:fit-content;padding:16px 0;position:sticky;top:80px}.inst-sidebar h3{text-transform:uppercase;letter-spacing:.05em;color:var(--cl-gris);border-bottom:1px solid #f3f4f6;margin-bottom:8px;padding:0 16px 10px;font-size:.8rem;font-weight:700}.inst-filtros{border-bottom:1px solid #f3f4f6;margin-bottom:8px;padding:0 12px 10px}.inst-filtros input{border-radius:var(--radio);background:var(--cl-fondo);border:1.5px solid #e5e7eb;width:100%;padding:7px 10px;font-size:.82rem}.inst-filtros input:focus{border-color:var(--cl-azul);outline:none}.inst-cat-grupo{margin-bottom:4px}.cat-label{letter-spacing:.06em;text-transform:uppercase;color:var(--cl-gris);padding:4px 16px;font-size:.7rem;font-weight:700;display:block}.inst-nav-btn{text-align:left;cursor:pointer;color:#374151;text-overflow:ellipsis;white-space:nowrap;background:0 0;border:none;border-left:3px solid #0000;width:100%;padding:8px 16px;font-size:.855rem;transition:all .1s;display:block;overflow:hidden}.inst-nav-btn:hover{background:var(--cl-fondo)}.inst-nav-btn.active{background:var(--cl-azul-claro);color:var(--cl-azul);border-color:var(--cl-azul);font-weight:600}.inst-viewer{background:var(--cl-blanco);border-radius:var(--radio-lg);box-shadow:var(--sombra);overflow:hidden}.inst-viewer-placeholder{text-align:center;color:var(--cl-gris);padding:80px 24px}.inst-header{background:linear-gradient(135deg, var(--cl-azul-oscuro), var(--cl-violeta));color:#fff;padding:28px 32px}.inst-header-meta{opacity:.7;flex-wrap:wrap;gap:16px;margin-bottom:8px;font-size:.75rem;display:flex}.inst-titulo{margin-bottom:12px;font-size:1.5rem;font-weight:800}.inst-tags{flex-wrap:wrap;gap:8px;display:flex}.inst-tag{background:#ffffff2e;border-radius:999px;padding:3px 10px;font-size:.75rem;font-weight:500}.inst-header-acciones{border-top:1px solid #fff3;gap:10px;margin-top:16px;padding-top:16px;display:flex}.inst-header-acciones .btn{color:#fff;background:#ffffff26;border-color:#ffffff4d}.inst-fases{padding:24px 28px;overflow-x:auto}.fases-kanban{gap:16px;min-width:fit-content;display:flex}.fase-carril{border-radius:var(--radio-lg);flex-shrink:0;min-width:260px;max-width:300px;overflow:hidden}.fase-header{color:#fff;padding:12px 16px;font-size:.85rem;font-weight:700}.fase-pasos{background:#0000000a;flex-direction:column;gap:8px;padding:8px;display:flex}.paso-card{border-radius:var(--radio);background:#fff;overflow:hidden;box-shadow:0 1px 4px #00000014}.paso-card-header{cursor:pointer;text-align:left;background:#fff;border:0;align-items:center;gap:8px;width:100%;padding:10px 14px;transition:background .1s;display:flex}.paso-card-header:hover{background:var(--cl-fondo)}.paso-icono{flex-shrink:0;font-size:1.1rem}.paso-titulo-text{flex:1;font-size:.85rem;font-weight:600}.paso-chevron{color:var(--cl-gris);font-size:.7rem;transition:transform .2s}.paso-card.open .paso-chevron{transform:rotate(180deg)}.paso-contenido{color:#374151;max-height:0;padding:0 14px;font-size:.855rem;line-height:1.7;transition:max-height .3s;overflow:hidden}.paso-card.open .paso-contenido{max-height:1000px;padding:10px 14px 14px}.paso-contenido iframe{border-radius:var(--radio);max-width:100%;margin:8px 0}.vista-lineal{padding:24px 28px}.lineal-paso{border-left:3px solid var(--cl-azul);margin-left:12px;padding:0 0 24px 20px;position:relative}.lineal-paso:before{content:"";background:var(--cl-azul);width:13px;height:13px;box-shadow:0 0 0 2px var(--cl-azul);border:2px solid #fff;border-radius:50%;position:absolute;top:6px;left:-8px}.lineal-fase-label{text-transform:uppercase;letter-spacing:.05em;color:var(--cl-violeta);margin-bottom:4px;font-size:.72rem;font-weight:700}.lineal-paso-titulo{margin-bottom:8px;font-size:.95rem;font-weight:700}.lineal-paso-contenido{color:#4b5563;font-size:.875rem;line-height:1.7}.vista-switch{gap:6px;margin-left:auto;display:flex}.vista-btn{border-radius:var(--radio);cursor:pointer;background:#fff;border:1.5px solid #d1d5db;padding:5px 10px;font-size:.8rem}.vista-btn.active{background:var(--cl-azul);color:#fff;border-color:var(--cl-azul)}.inst-empty-nav,.fase-empty{color:var(--cl-gris);text-align:center;padding:12px;font-size:.8rem}.editor-layout{grid-template-columns:1fr 340px;gap:20px;display:grid}.editor-main,.editor-sidebar{flex-direction:column;gap:16px;display:flex}.meta-card{background:var(--cl-blanco);border-radius:var(--radio-lg);box-shadow:var(--sombra);padding:22px}.meta-card h3,.preview-card h3,.editor-tips h3{text-transform:uppercase;letter-spacing:.05em;color:var(--cl-gris);margin-bottom:14px;font-size:.85rem;font-weight:700}.tags-row{flex-wrap:wrap;gap:8px;margin-top:6px;display:flex}.tag-chip{background:var(--cl-azul-claro);color:var(--cl-azul);border-radius:999px;align-items:center;gap:4px;padding:4px 10px;font-size:.78rem;font-weight:500;display:inline-flex}.tag-chip button{cursor:pointer;color:inherit;background:0 0;border:none;padding:0;font-size:.9rem;line-height:1}.fases-editor{flex-direction:column;gap:14px;display:flex}.fase-editor-card{background:var(--cl-blanco);border-radius:var(--radio-lg);box-shadow:var(--sombra);overflow:hidden}.fase-editor-header{color:#fff;align-items:center;gap:10px;padding:12px 18px;display:flex}.fase-editor-header input[type=text]{border-radius:var(--radio);color:#fff;background:#fff3;border:none;flex:1;padding:6px 10px;font-size:.9rem;font-weight:600}.fase-editor-header input::placeholder{color:#fff9}.fase-editor-header input:focus{background:#ffffff4d;outline:none}.fase-color-picker{cursor:pointer;border:2px solid #ffffff80;border-radius:50%;width:32px;height:32px;padding:0;overflow:hidden}.pasos-editor{flex-direction:column;gap:8px;padding:12px;display:flex}.paso-editor-card{border-radius:var(--radio);border:1.5px solid #e5e7eb;overflow:hidden}.paso-editor-header{background:var(--cl-fondo);align-items:center;gap:8px;padding:10px 14px;display:flex}.paso-editor-input-icono{border-radius:var(--radio);text-align:center;background:#fff;border:1.5px solid #e5e7eb;width:40px;padding:4px 6px;font-size:1rem}.paso-editor-input-titulo{border-radius:var(--radio);background:#fff;border:1.5px solid #e5e7eb;flex:1;padding:6px 10px;font-size:.875rem;font-weight:600}.paso-editor-body{border-top:1px solid #e5e7eb;padding:12px}.rte-toolbar{background:var(--cl-fondo);border-radius:var(--radio) var(--radio) 0 0;border:1.5px solid #e5e7eb;border-bottom:none;flex-wrap:wrap;align-items:center;gap:4px;padding:6px 8px;display:flex}.rte-btn{background:var(--cl-blanco);color:#1f2937;cursor:pointer;border:1px solid #d1d5db;border-radius:6px;justify-content:center;align-items:center;width:30px;height:30px;font-size:.9rem;line-height:1;transition:background .15s,border-color .15s,color .15s;display:inline-flex}.rte-btn:hover,.rte-btn:focus-visible{border-color:var(--cl-azul);color:var(--cl-azul);background:#eef2ff;outline:none}.rte-hint{color:var(--cl-gris);margin-left:6px;font-size:.78rem;font-weight:600}.rte-area{border-radius:0 0 var(--radio) var(--radio);border:1.5px solid #e5e7eb;outline:none;width:100%;min-height:120px;padding:10px 14px;font-family:inherit;font-size:.875rem;line-height:1.7}.editor-html-area{resize:vertical}.image-editor-modal{max-width:900px}.image-editor-body{grid-template-columns:minmax(0,1.4fr) minmax(260px,.8fr);gap:18px;display:grid}.image-editor-preview{border-radius:var(--radio);background-color:#fff;background-image:linear-gradient(45deg,#f3f4f6 25%,#0000 25%),linear-gradient(-45deg,#f3f4f6 25%,#0000 25%),linear-gradient(45deg,#0000 75%,#f3f4f6 75%),linear-gradient(-45deg,#0000 75%,#f3f4f6 75%);background-position:0 0,0 10px,10px -10px,-10px 0;background-repeat:repeat,repeat,repeat,repeat;background-size:20px 20px;background-attachment:scroll,scroll,scroll,scroll;background-origin:padding-box,padding-box,padding-box,padding-box;background-clip:border-box,border-box,border-box,border-box;border:1.5px solid #e5e7eb;align-items:center;min-height:280px;padding:18px;display:flex}.image-editor-preview img{object-fit:contain;max-height:420px}.image-editor-controls{flex-direction:column;gap:12px;display:flex}.image-editor-controls input[type=range],.image-editor-sliders input[type=range]{width:100%;accent-color:var(--cl-azul)}.image-editor-sliders{color:#374151;gap:8px;font-size:.82rem;font-weight:600;display:grid}.preview-card{background:var(--cl-blanco);border-radius:var(--radio-lg);box-shadow:var(--sombra);padding:20px;position:sticky;top:80px}.preview-title{color:#1f2937;margin-bottom:10px;font-size:.9rem;font-weight:700}.preview-fase{border-left:3px solid var(--cl-azul);margin-bottom:4px;margin-left:8px;padding:0 0 14px 14px}.preview-fase-titulo{color:var(--cl-violeta);margin-bottom:6px;font-size:.8rem;font-weight:700}.preview-paso{color:#374151;margin-bottom:4px;padding-left:8px;font-size:.8rem}.preview-paso:before{content:"→ ";color:var(--cl-gris)}.preview-empty,.preview-empty-text{color:var(--cl-gris);font-size:.8rem;font-style:italic}.editor-meta-grid{grid-template-columns:1fr 1fr;gap:12px;display:grid}.editor-checkbox-row{gap:8px;margin-top:6px;display:flex}.editor-checkbox-row label{align-items:center;gap:6px;font-size:.875rem;font-weight:400;display:flex}.check-row{align-items:center;gap:8px;font-size:.875rem;font-weight:400;display:flex}.meta-card-title-row{justify-content:space-between;align-items:center;margin-bottom:14px;display:flex}.meta-card-title-row h3{margin:0}.editor-header-btn{color:#fff;background:#ffffff26;border-color:#ffffff4d}.editor-danger-btn{color:#fff;background:#dc26264d;border-color:#dc262680}.editor-tips{padding:16px}.editor-tips ul{color:#4b5563;padding-left:16px;font-size:.8rem;line-height:1.8}@media (max-width:1000px){.editor-layout{grid-template-columns:1fr}.preview-card{position:static}}@media (max-width:900px){.inst-layout{grid-template-columns:1fr}.inst-sidebar{position:static}.fases-kanban{min-width:unset;flex-direction:column}.fase-carril{max-width:100%;min-width:unset}}@media print{.sidebar,.panel-topbar,.inst-sidebar,.inst-header-acciones,.vista-switch{display:none!important}.inst-layout{grid-template-columns:1fr!important}.panel-layout{display:block!important}.paso-contenido{max-height:none!important;padding:10px 14px 14px!important}.paso-card,.fase-carril{break-inside:avoid}}.agentes-actions-row,.qr-actions-row{background:var(--cl-blanco);border-bottom:1px solid #e5e7eb;justify-content:flex-end;gap:10px;padding:12px 16px;display:flex}.agente-card{background:var(--cl-blanco);border-radius:var(--radio-lg);box-shadow:var(--sombra);align-items:center;gap:16px;padding:20px;transition:box-shadow .15s;display:flex}.agente-card:hover{box-shadow:var(--sombra-lg)}.agente-card.inactivo{opacity:.55}.agente-card-avatar{width:52px;height:52px;color:var(--cl-blanco);border-radius:50%;flex-shrink:0;justify-content:center;align-items:center;font-size:1.1rem;font-weight:700;display:flex}.avatar-coordinador{background:var(--cl-azul)}.avatar-tecnico{background:var(--cl-violeta)}.avatar-inicial{background:var(--cl-gris)}.agente-card-info{flex:1;min-width:0}.agente-nombre-completo{font-size:1rem;font-weight:700}.agente-usuario{color:var(--cl-gris);font-size:.8rem;font-family:var(--font-mono)}.agente-datos{color:#4b5563;margin-top:4px;font-size:.8rem}.agente-card-acciones{flex-shrink:0;gap:8px;display:flex}.agentes-grid{grid-template-columns:repeat(auto-fill,minmax(380px,1fr));gap:16px;display:grid}.grid-spinner,.grid-empty{text-align:center;grid-column:1/-1;padding:48px}.agent-type-badge{margin-left:6px;font-size:.7rem}.last-access{color:var(--cl-gris);margin-left:6px;font-size:.72rem}.modal-grid-2{grid-template-columns:1fr 1fr;gap:12px;display:grid}.qr-layout{grid-template-columns:280px 1fr;gap:20px;display:grid}.qr-sidebar{background:var(--cl-blanco);border-radius:var(--radio-lg);box-shadow:var(--sombra);height:fit-content;padding:16px 0;position:sticky;top:80px}.qr-sidebar-header{border-bottom:1px solid #f3f4f6;justify-content:space-between;align-items:center;margin-bottom:8px;padding:0 16px 12px;display:flex}.qr-sidebar-header h3{text-transform:uppercase;letter-spacing:.05em;color:var(--cl-gris);font-size:.85rem;font-weight:700}.grupo-btn{text-align:left;cursor:pointer;color:#374151;background:0 0;border:none;border-left:3px solid #0000;align-items:center;gap:8px;width:100%;padding:9px 16px;font-size:.875rem;transition:all .1s;display:flex}.grupo-btn:hover{background:var(--cl-fondo)}.grupo-btn.active{background:var(--cl-azul-claro);color:var(--cl-azul);border-color:var(--cl-azul);font-weight:600}.grupo-btn.inactivo{opacity:.45}.grupo-btn-label{text-overflow:ellipsis;white-space:nowrap;flex:1;overflow:hidden}.grupo-btn-badge{background:var(--cl-gris-bg);color:var(--cl-gris);border-radius:999px;flex-shrink:0;padding:2px 6px;font-size:.65rem}.tipo-sep{letter-spacing:.06em;text-transform:uppercase;color:var(--cl-gris);margin-top:4px;padding:8px 16px 4px;font-size:.7rem;font-weight:700}.qr-main-header{flex-wrap:wrap;align-items:center;gap:12px;margin-bottom:16px;display:flex}.qr-main-header h2{flex:1;font-size:1rem;font-weight:700}.item-card{background:var(--cl-blanco);border-radius:var(--radio-lg);box-shadow:var(--sombra);border-left:4px solid var(--cl-azul);align-items:flex-start;gap:12px;margin-bottom:10px;padding:14px 18px;transition:box-shadow .15s;display:flex}.item-card:hover{box-shadow:var(--sombra-lg)}.item-card.inactivo{opacity:.45;border-color:var(--cl-gris)}.item-card-body{flex:1;min-width:0}.item-texto{color:#111827;white-space:pre-wrap;margin-bottom:6px;font-size:.9rem;line-height:1.5}.item-meta{flex-wrap:wrap;align-items:center;gap:8px;display:flex}.item-acciones{flex-shrink:0;gap:6px;display:flex}.empty-grupo,.placeholder-grupos{text-align:center;color:var(--cl-gris);padding:48px 24px}.placeholder-grupos{padding:64px 24px}.empty-grupo .empty-icon,.placeholder-grupos .empty-icon{margin-bottom:12px;font-size:2.5rem}.placeholder-grupos .empty-icon{font-size:3rem}.qr-empty-sidebar{color:var(--cl-gris);text-align:center;padding:16px;font-size:.82rem}.qr-meta{color:var(--cl-gris);margin-bottom:12px;font-size:.82rem}.qr-subcategory{background:var(--cl-azul-claro);color:var(--cl-azul);font-size:.7rem}.small-number{width:100px}@media (max-width:900px){.qr-layout{grid-template-columns:1fr}.qr-sidebar{position:static}}@media (max-width:600px){.agentes-grid{grid-template-columns:1fr}.agente-card{flex-direction:column;align-items:flex-start}.modal-grid-2,.image-editor-body{grid-template-columns:1fr}.image-editor-preview{min-height:220px}}.bot-actions-row{background:var(--cl-blanco);border-bottom:1px solid #e5e7eb;justify-content:flex-end;gap:10px;padding:12px 16px;display:flex}.bot-info-alert{margin-bottom:16px}.bot-layout{grid-template-columns:280px 1fr;gap:20px;display:grid}.bot-nodos-lista{background:var(--cl-blanco);border-radius:var(--radio-lg);box-shadow:var(--sombra);height:fit-content;position:sticky;top:80px}.bot-nodos-lista-header{border-bottom:1px solid #f3f4f6;justify-content:space-between;align-items:center;padding:16px 18px;display:flex}.bot-nodos-lista-header h3{font-size:.9rem;font-weight:700}#nodos-count{color:var(--cl-gris);font-size:.75rem}.nodo-item{cursor:pointer;text-align:left;background:#fff;border:0;border-bottom:1px solid #f8f9fa;align-items:center;gap:8px;width:100%;padding:10px 18px;font-size:.85rem;transition:background .1s;display:flex}.nodo-item:hover{background:var(--cl-fondo)}.nodo-item.selected{background:var(--cl-azul-claro);color:var(--cl-azul);font-weight:600}.nodo-item.inactivo{opacity:.45}.nodo-tipo-dot{border-radius:50%;flex-shrink:0;width:8px;height:8px}.dot-options{background:var(--cl-azul)}.dot-options-after{background:var(--cl-violeta)}.dot-text-input{background:var(--cl-amarillo)}.dot-ticket-form{background:var(--cl-verde)}.dot-end{background:var(--cl-gris)}.bot-editor{background:var(--cl-blanco);border-radius:var(--radio-lg);box-shadow:var(--sombra);padding:24px}.bot-editor-placeholder{text-align:center;color:var(--cl-gris);padding:60px 24px}.nodo-tipo-badge{border-radius:var(--radio);background:var(--cl-azul-claro);color:var(--cl-azul);margin-bottom:16px;padding:3px 10px;font-size:.75rem;font-weight:600;display:inline-block}.opciones-lista{flex-direction:column;gap:10px;margin-top:12px;display:flex}.opcion-item{border-radius:var(--radio);border:1.5px solid #e5e7eb;align-items:center;gap:10px;padding:12px 14px;display:flex}.opcion-item.inactiva{opacity:.5}.opcion-orden{background:var(--cl-fondo);border-radius:50%;flex-shrink:0;justify-content:center;align-items:center;width:24px;height:24px;font-size:.75rem;font-weight:700;display:flex}.opcion-info{flex:1}.opcion-etiqueta{font-size:.875rem;font-weight:600}.opcion-destino{color:var(--cl-gris);font-size:.75rem;font-family:var(--font-mono)}.opcion-acciones{gap:4px;display:flex}.nodo-id-text{text-overflow:ellipsis;white-space:nowrap;flex:1;overflow:hidden}.nodo-off{color:var(--cl-gris);font-size:.7rem}.bot-editor-title-row,.bot-options-header{justify-content:space-between;align-items:center;gap:12px;margin-bottom:16px;display:flex}.bot-options-header{margin-bottom:12px}.bot-options-header h4{font-size:.9rem;font-weight:700}.bot-node-id{font-family:var(--font-mono);color:var(--cl-gris);margin-bottom:4px;font-size:.8rem}.bot-separator{border:none;border-top:1px solid #e5e7eb;margin:24px 0 20px}.bot-empty-options{padding:20px}@media (max-width:900px){.bot-layout{grid-template-columns:1fr}.bot-nodos-lista{position:static}}.sidebar{z-index:200;background:#111827;flex-direction:column;flex-shrink:0;width:280px;min-width:280px;height:100vh;display:flex;position:sticky;top:0;overflow:hidden auto}.sidebar-logo{border-bottom:1px solid #ffffff12;align-items:center;gap:12px;padding:20px 18px 16px;display:flex}.logo-icon{background:#1a3cdb;border-radius:10px;flex-shrink:0;justify-content:center;align-items:center;width:38px;height:38px;font-size:20px;display:flex}.sidebar-logo img{object-fit:contain;border-radius:6px;flex-shrink:0;width:auto;height:36px}.logo-texto strong{color:#fff;font-size:.9rem;font-weight:700;line-height:1.3;display:block}.logo-texto span{color:#ffffff73;font-size:.7rem}.sidebar-agente{border-bottom:1px solid #ffffff12;align-items:center;gap:10px;padding:14px 18px;display:flex}.agente-avatar{color:#fff;letter-spacing:.5px;background:#423dc5;border-radius:50%;flex-shrink:0;justify-content:center;align-items:center;width:36px;height:36px;font-size:.85rem;font-weight:700;display:flex}.agente-info{flex:1;min-width:0}.agente-nombre{color:#fff;white-space:nowrap;text-overflow:ellipsis;font-size:.83rem;font-weight:600;line-height:1.3;overflow:hidden}.agente-rol{color:#ffffff73;text-transform:capitalize;margin-top:2px;font-size:.7rem}.sidebar-nav{flex:1;padding:10px;overflow-y:auto}.nav-section{letter-spacing:.1em;text-transform:uppercase;color:#ffffff40;margin-top:6px;padding:8px 10px 4px;font-size:.62rem;font-weight:700}.nav-link{color:#fff9;white-space:nowrap;border-radius:8px;align-items:center;gap:10px;margin-bottom:2px;padding:9px 12px;font-size:.875rem;font-weight:500;text-decoration:none;transition:all .15s;display:flex;position:relative}.nav-link:hover{color:#fff;background:#ffffff12;text-decoration:none}.nav-link.active{color:#fff;background:#1a3cdb66;font-weight:600}.nav-link.active:before{content:"";background:#1a3cdb;border-radius:0 3px 3px 0;width:3px;position:absolute;top:6px;bottom:6px;left:0}.nav-icon{text-align:center;flex-shrink:0;width:22px;font-size:1.1rem;line-height:1}.nav-label{text-overflow:ellipsis;flex:1;overflow:hidden}.nav-badge{color:#fff;text-align:center;background:#dc2626;border-radius:999px;flex-shrink:0;min-width:18px;margin-left:auto;padding:2px 7px;font-size:.62rem;font-weight:700}.sidebar-footer{border-top:1px solid #ffffff12;padding:12px 10px}.btn-logout{color:#ffffff80;cursor:pointer;text-align:left;background:0 0;border:1px solid #ffffff1f;border-radius:8px;align-items:center;gap:10px;width:100%;padding:9px 12px;font-size:.85rem;transition:all .15s;display:flex}.btn-logout:hover{color:#fca5a5;background:#dc262626;border-color:#dc262659}.panel-main{background:#f4f6fb;flex-direction:column;flex:1;min-width:0;display:flex}.panel-topbar{z-index:100;background:#fff;border-bottom:1px solid #e5e7eb;flex-shrink:0;align-items:center;gap:16px;height:60px;padding:0 24px;display:flex;position:sticky;top:0;box-shadow:0 1px 3px #0000000f}.topbar-titulo{color:#111827;flex:1;font-size:1rem;font-weight:700}.topbar-acciones{align-items:center;gap:10px;display:flex}.panel-content{flex:1;padding:24px}.metrics-grid{grid-template-columns:repeat(auto-fit,minmax(170px,1fr));gap:16px;margin-bottom:24px;display:grid}.metric-card{background:#fff;border-radius:14px;flex-direction:column;gap:4px;padding:20px;display:flex;box-shadow:0 1px 4px #00000012,0 4px 12px #0000000a}.metric-label{text-transform:uppercase;letter-spacing:.05em;color:#6b7280;font-size:.72rem;font-weight:600}.metric-valor{color:#111827;font-size:2rem;font-weight:800;line-height:1.1}.metric-sub{color:#9ca3af;font-size:.73rem}.metric-card.azul .metric-valor{color:#1a3cdb}.metric-card.verde .metric-valor{color:#16a34a}.metric-card.amarillo .metric-valor{color:#d97706}.metric-card.rojo .metric-valor{color:#dc2626}.filtros-bar{background:#fff;border-radius:14px;flex-wrap:wrap;align-items:center;gap:12px;margin-bottom:16px;padding:12px 16px;display:flex;box-shadow:0 1px 4px #00000012}.filtros-bar .form-control{width:auto;min-width:130px}.filtros-bar .search-wrapper{flex:1;min-width:200px;position:relative}.filtros-bar .search-wrapper .form-control{width:100%;padding-left:36px}.filtros-bar .search-icon{color:#9ca3af;pointer-events:none;position:absolute;top:50%;left:10px;transform:translateY(-50%)}.sidebar-toggle{cursor:pointer;color:#111827;background:0 0;border:none;padding:4px;font-size:1.4rem;line-height:1;display:none}@media (max-width:900px){.sidebar{z-index:500;height:100vh;transition:left .25s;position:fixed;top:0;left:-280px}.sidebar.open{left:0}.sidebar-overlay{z-index:499;background:#00000073;display:none;position:fixed;inset:0}.sidebar-overlay.show{display:block}.sidebar-toggle{align-items:center;display:flex}.panel-content{padding:16px}.metrics-grid{grid-template-columns:repeat(2,1fr)}}